Woonivers is a 100% mobile Tax-Free operator, which facilitates VAT refunds on purchases made by non-EU tourists when they visit the European Union.
They also carry out all kinds of cashbacks based on business intelligence.

After Alice

  • 99% of records without incidents
  • 1% dropout rate

Born in 2018

25,000 users

Spain, Portugal, France, Italy, Italy, Belgium and United Kingdom

Woonivers streamlines VAT refunds

Woonivers is a Spanish fintech, which operates under a commission model. It establishes agreements with companies in the retail sector to help them streamline the VAT refund process for foreigners in an online and simple way. It manages the registration and issuing of Tax Free tickets directly through its app, reducing a procedure that can take days to just a few minutes.

It has been proven that the faster the VAT refund, the more tourists shop – which has a positive impact on businesses. This is why Woonivers not only facilitates the shopping experience for visitors, but also contributes to boosting trade.

Woonivers sought to automatically extract data from passports and identity documents.

In addition, as a financial services provider, Woonivers needed to identify its users to comply with the Know Your Customers (KYC) identity verification regulation.

In addition to the above two challenges, Woonivers face the demands of retailers. Many retailers are not yet adapted to the online world and are reluctant to abandon traditional practices – even though they have been shown to be detrimental to their business.

The registration experience revolves around the end user.

From there, we joined forces to solve the above challenges.

We start by automating the extraction of information from documents. Our OCR (Optical Character Recognition) technology allows Woonivers to automatically read and capture data from your users’ ID documents and purchase tickets. This not only improves the efficiency of your registration flows, but also speeds up your claim processes.

In terms of KYC compliance, our identity verification solution offers the highest standards of risk prevention and national and international regulatory compliance for Woonivers to continue to grow and operate in more and more countries, always prioritising the privacy and security of the end user.

Finally, as a result of a good product that puts the user experience first, Woonivers is gaining the trust of more and more retailers and is set to revolutionise the cashback landscape;

Alice provides us with total security in the treatment of our users’ data, which is a fundamental requirement for us, as we are partners of the tax agencies.

Antonio Cantalapiedra, CEO & founder Woonivers

With Alice, more records in less time

The integration with Alice has impacted Woonivers results favourably. During these months working together, we have achieved the following milestones:

  • We increased the number of incident-free registrations to 99% of the cases.
  • Reducimos el número de abandonos durante el onboarding en un 99%
  • We reduce the average recording time to less than 40 seconds.

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