Privacy policy

This Privacy Policy is applicable to the processing of data that Alice Biometrics, S.L. (“Alice“) carries out through the website https://alicebiometrics.com/ (the “Website“). We recommend that you read it carefully before using the Website or providing your data through it. 
Do not hesitate to contact us with any questions you may have at privacy@alicebiometrics.com


Who is the data controller?

Your personal data will be processed by Alice Biometrics, S.L. (“Alice“), with registered office at Carretera do Vilar 56, 36214, Vigo, Spain. 

You can contact us by:

Any questions you may have regarding the Privacy Policy or the processing of your personal data can be directed to privacy@alicebiometrics.com, the email address of our data protection officer.


What are the requirements to communicate your personal data to us?

  • Minimum age. To provide us with your personal data, you must be at least 14 years of age and have sufficient capacity to use this Website.
  • Truthfulness. By providing us with your data, you guarantee that the data and information provided is real, truthful, updated and that it belongs to you and not to third parties. 

In addition, you must notify us of any changes that occur in the data provided, responding in any case of the truthfulness and accuracy of the data provided at all times.


What data processing do we carry out through the website and what are its main characteristics?

Below, we explain how we treat your personal information and provide you, in detail, with all the relevant information concerning your privacy:

When you contact us through our channels (contact form, chat, email, newsletter):

Which are the ways of data collection?Contact form or “Request DEMO”.ChatSending emails to hello@alicebiometrics.com or other Alice e-mail addresses.Subscription to our newsletter.
What data do we collect?
Identifying and contact information. We collect your identifying information (name), e-mail address, company name, telephone number, as well as any other information you voluntarily include in your communications to us.
We may ask you for additional information if necessary to fulfill your request or requirement.
What are the purposes of the processing of your personal data?
To answer your requests. The main purpose of the processing of this data will be to answer your requests for DEMO(s) that allow you to try our products, answer your questions and provide you with the required information, follow up on your requests, as well as other issues that you request.
The customer service through the chat on the Web Site is done by automatic software (chatbots), in order to categorize the query and direct it to the right person.
What is the basis for the legitimacy of the processing? Is the provision of this data mandatory?
Consent. The data provided for the above purposes will be processed on the basis of your consent, given when you voluntarily contact us through the means made available to you to ask us to test our products, provide information or make a request.The information that you are required to provide will be indicated with an asterisk or similar. Without this information, we will not be able to respond to your inquiries or requests.

When you apply to participate in our personnel selection processes:

Which are the ways of data collection?Contact form “Work with us” or “Join our team”Emails sent to hello@alicebiometrics.com or other Alice email addresses
What data do we collect?
Identifying and contact information. We collect your identification data (name and surname), telephone number, e-mail address, curriculum vitae (CV), profile image, cover letter, as well as any other information that you voluntarily include in the communications you send us.
Curricular, academic and professional information. In the event that you send us your CV or documentation related to your candidacy (cover letters, letters of recommendation, motivation letters, copies of degrees or certificates, etc.) we may process the information related to your studies, training, academic experience and that which you have included in your professional documentation.
What are the purposes of the processing of your personal data?
To manage our selection processes. In the event that you send us your CV, we will process your personal information to initiate, if necessary, a selection process for a possible hiring and to follow up on it. 
What is the basis for the legitimacy of the processing? Is the provision of this data mandatory?
Consent. The data provided will be processed on the basis of your consent, given when you send us your CV and other personal information to participate in our selection processes.The information that you are obliged to provide will be indicated with an asterisk or similar. Without this information it would not be possible to answer your queries or requests.

When you have a contractual relationship with us:

Which are the ways of data collection?Contracting Alice Services (signing of contracts, acceptance of quotations, or other legal acts).Prospecting activities (information posted on public forums such as LinkedIn)
What data do we collect?
Identifying and contact information: We collect your identifying information (name and surname) and email and/or postal address, as well as any other information you voluntarily include in the communications you send us.
Employment details: During the contractual relationship, we may collect data relating to the contact person representing the client company (name and surname, professional email address, position and/or department).
What are the purposes of the processing of your personal data?
To perform and maintain the relationship between the Parties. The main purpose of the processing of this data will be to create, maintain and execute the relationship between the parties, which may include: Administrative, fiscal, legal, accounting, accounting, and commercial management of customer data; Making and sending budgets; Performing work; Attention of queries and complaints via web, telephone, electronic or face-to-face; Establishment of meetings and customer visits; Collection management. 
What is the basis for the legitimacy of the processing? Is the provision of this data mandatory?
Execution of the contract. The processing of the data is necessary for the execution of the contract between the parties. All data requested and processed by Alice for the above purposes will be necessary for the purposes indicated. If they are not provided, it will not be possible to perform the services and administrative tasks related to them.

Website Cookies

We collect personal data to manage your navigation on our Website in accordance with our Cookie Policy.

Alice’s profiles on social networks

Alice is present on several social networks. When you interact with any of our pages on social networks, the processing of data will be governed by the terms of use, privacy policies and access regulations belonging to the relevant social network and previously accepted by the user. 

Alice will process your data in order to properly manage its presence in the social network, informing you of activities, products, or services, as well as for any other purpose that the regulations of social networks allow. 

Please note that we have no influence over the information that social networks collect or how they processes it. 

How long do we keep your data?

All your personal information will be processed for the time strictly necessary to fulfill the purpose for which it was collected. 

At the end of this period, if necessary, we may block and store personal data to meet any liabilities arising from our processing activities, and to demonstrate compliance with our obligations. The retention periods and the entities that will have access to this information are those established by law.

To whom do we transfer your personal information?

We do not perform any additional transfer to carry out this treatment other than those indicated under section 4. We may use service providers for the provision of certain ancillary services, which act as our own data processors. You will find more information on how these service providers act in section 4.


Do we disclose your information to third parties?

In general, Alice does not disclose your information to third parties. However, in addition to the transfers that we specifically indicate in section 3, we inform you of the communications that we may make, in general, and that affect all of the above processing and its legitimate basis.

i. Essential services providers to perform the service we offer you (e.g., computer hosting companies or platforms for sending commercial communications). They have signed the corresponding confidentiality agreements and will only process your data according to our instructions, not being able to use them for their own purposes or apart from the service they provide us.

ii. Public entities. We may disclose to the competent public authorities the data and any other information in our possession or accessible through our systems when there is a legal obligation to do so, as well as when required. For example, in order to prevent or prosecute abuse of services or fraudulent activities through our Website, the personal data you provide would be retained and made available to the administrative or judicial authorities.

We also inform you that this Privacy Policy only refers to the collection, processing and use of information (relating to personal data) by us through your interaction with our Website. Third-party websites that you can access through links from the Website have their own privacy policies over which we have no control. Therefore, before providing them with any personal information, we recommend that you inform yourself about their privacy policies.


Do we make international transfers of your data?

Some of our service providers are located in countries outside the European Economic Area (“EEA”).

The location of these companies outside the EEA implies the existence of an international transfer of your personal data. However, Alice has implemented measures to ensure that such transfers do not result in a lower level of protection of your personal data.

In this regard, service providers outside the EEA have signed the corresponding standard contractual clauses approved by the European Commission (“SCC”), an agreement signed between our service provider and non-EU third-party by which the latter guarantees that it applies European data protection standards. 

Therefore, the use of these suppliers does not result in a lower level of protection of your personal data than the use of suppliers located in the European Union. You can consult the content of the SCCs in the following link: https://ec.europa.eu/info/law/law-topic/data-protection/publications/standard-contractual-clauses-controllers-and-processors_en


What rights do you have and how to exercise them?

You can exercise the rights guaranteed by law in relation to the processing of your personal data by writing to privacy@alicebiometrics.com

Any request for rights that we receive will be dealt with as soon as possible, within the time limit established by law. 

In some cases, in order to exercise your right we will need you to accompany your request with a copy of your ID card or other document proving your identity. 

The rights that correspond to you as a data subject are the following: 

AccessYou can consult your personal data processed by Alice.
RectificationYou can modify or complete your personal data when it is inaccurate or incomplete.
DeletionYou can request the deletion of your personal data, subject to certain limitations provided by law.
LimitationYou may request the limitation of the processing of your personal data when: (a) you request the rectification of your personal data, during the period in which we verify the accuracy of the data; (b) you consider that we are not authorized to process your data; (c) you consider that the processing of your data is no longer necessary and you want us to keep these data for the exercise or defense of legal claims; or, (d) processing is based on our legitimate interest and you exercise your right to object to it, during the verification of the prevalence of some rights over others.
PortabilityYou can receive your personal data, communicated to Alice, in a structured, commonly used and machine-readable format, and transmit it to another data controller.
OppositionYou can ask us not to process your personal data when processing is based on our legitimate interest.

Without prejudice to the lawfulness of the consent provided, you may revoke it at any time thereafter by writing to privacy@alicebiometrics.com

Unsubscribe from commercial communications

At any time you can object to receiving commercial communications by sending an email to privacy@alicebiometrics.com or by following the instructions indicated at the bottom of the body of the electronic communications we send you.

Right to file a complaint with the Supervisory Authority

If you believe that we have violated your right to data protection, do write to us at privacy@alicebiometrics.com
In any case, you have the right to contact our Supervisory Authority – the Spanish Data Protection Agency (www.agpd.es).


How do we guarantee the confidentiality of your information?

The security of your personal data is a priority for us and we have taken security measures to safeguard the privacy, privacy, confidentiality, and integrity of the personal data we process. However, no system is 100% secure and it is impossible to completely guarantee its security.

By using the Website, you agree that we will inform you in the event that data security is breached or compromised in a relevant way.


Changes to this policy

We may update the content of the Privacy Policy at any time. Therefore, we recommend that you periodically review this privacy policy to be informed about your rights and of how your personal data is treated and protected.

This Privacy Policy was amended on March 10, 2022.