Business cases

Background top


Woonivers is a 100% mobile ...Tax-Free operator. They streamline VAT reimbursement on purchases made by non-EU tourists when they visit the European Union and, in addition, they are able to offer all kinds of cashbacks based on business intelligence.

Foreign tourists can now reclaim VAT from their purchases directly via mobile and in less than 15 minutes!


Reading documentation

KYC regulation


99% of registrations without incidents

1% abandonment

Born in 2018

Born in 2018

+ 25,000 users

+ 25,000 users

Spain, Portugal, France, Italy, Belgium and the United Kingdom

Spain, Portugal, France, Italy, Belgium and the United Kingdom

How does Woonivers work?

Woonivers is a Spanish fintech, that operates on a commission model, establishing agreements with companies in the retail sector to make VAT refunds easier for foreigners through a streamlined, online process.

Woonivers manages the registration and issuance of Tax Free tickets directly through their app, reducing to just a few minutes a procedure that used to last several days.

It has been shown that the faster the VAT refund, the greater the purchases of tourists – which has a positive effect on businesses. That is why Woonivers not only facilitates the shopping experience for visitors, but also contributes to the promotion of commerce.

Before Alice

Concerned about offering an excellent user experience, Woonivers was looking for a solution to automatically extract data from passports and identity documents.

Additionally, as a financial services provider, Woonivers needed to identify its users to comply with the Know Your Customer (KYC) identity verification regulation.

In addition to the two previous challenges, Woonivers faces the demands of retailers. Many of them have still not adapted to the online world and are reluctant to abandon traditional practices – even though they have been shown to harm their businesses.

Woonivers <> Alice

The incorporation of Alice to the Woonivers platform is characterized by a common goal:

The registration experience revolves around the end user

From there, we have joined forces to solve the above challenges.

We started by automating the extraction of information from documents. Our OCR (Optical Character Recognition) technology allows Woonivers to automatically read and capture data from their users’ identity documentation and purchase tickets. Thus, they not only improve the efficiency of their registration flows, but also speed up their refund request processes.

Regarding KYC compliance, our identity verification solution offers the highest standards of risk prevention and national and international regulatory compliance so that Woonivers continues to grow and operate in more and more countries, always prioritizing the privacy and security of the end user.

Finally, thanks to the great product we have created, which prioritizes the user experience, Woonivers is gaining the trust of more and more retailers and is ready to revolutionize the cashback landscape.

Alice provides us with total security in the treatment of our users’ data, which is a fundamental requirement for us, since we are partners of the tax agencies.

Antonio Cantalapiedra, CEO & founder Woonivers

The results

The integration with Alice has impacted Woonivers‘ results favorably. During these months working together, we have achieved the following achievements: